INTRODUCTION

Kim Casino is committed to providing a responsible gaming environment for all our players. This policy is designed to ensure a safe and enjoyable gaming experience for our users and assist those who may need it. We encourage all players to read this policy before they start playing.

STRICTLY NO UNDERAGE PLAYERS

Only players aged 18 and over can play at Kim Casino. This is strictly enforced with identification and verification checks. Kim Casino reserves the right to ask any player for documents to verify their age and identity at any time.

Any underage player discovered playing at Kim Casino will have their wagers voided and any winnings forfeited. We reserve the right to take additional action.

INFORMATION FOR PARENTS/GUARDIANS

Any parent or guardian who is concerned that minors may try to access online casinos or other gambling sites can use respected third-party internet filtering software programs like GamBlock, Net Nanny and Cyber Patrol to block access to gambling sites on the internet.

If you believe a minor you know is accessing our site, please contact the support team at [email protected] or on live chat, and we will take appropriate action.

If you play at gambling sites yourself, we recommend you take these simple steps to prevent a minor from accessing your gambling account:

- Password protect your devices

- Use secure logins that won't be easily guessed

- Keep payment details hidden

- Check your login/play history occasionally for unauthorised access

LIMITS

Kim Casino has a deposit tool to help players budget their spending.

Deposit Limits

Set daily, weekly, and monthly deposit limits to control the amount of money you can deposit over a set period. Once the limit has been reached, you won't be able to make further deposits until the limit resets.

For example, you set a weekly deposit limit on Monday of €100. You then deposit €50 on Monday and €50 on Tuesday. Those deposits add up to €100, so you will not be able to make further deposits until your limit resets the following Monday.

To set a deposit limit, login to your account and go to My Profile > Sensible Play Settings. Or contact [email protected] or our staff on live chat to set up a limit.

Limit duration

Limits can be increased or decreased upon making a request. Limits are reduced immediately as soon as you notify us, either via customer support or by updating via ‘My Profile’.

Players wishing to increase limits must wait 24 hours before the new limits come into effect.

Limit restrictions

The limits you put into place will be active at Kim Casino across all devices by which Herion Investments Limited provides its services to you.

Please note that limits at Kim Casino won't be automatically active at any other brand operated by Herion Investments Limited. If you wish to set up limits across multiple brands, you can do so individually via ‘My Profile’ when logged in on each brand. Alternatively, email [email protected] or discuss this with the live chat team.

TAKING A BREAK

Any players who are concerned about their gambling can take a break at any time from Kim Casino.

Setting up a break will lock the player's account, and they will not be able to login, deposit, or play. In addition, the player will not receive any marketing communications from Kim Casino during this time. There are two self-exclusion options:

Option 1: Cool-Off Period for seven days.

Option 2: Self-exclusion for a minimum of six months.

To set up either of these options at Kim Casino, players should email the player support team at [email protected] from the registered email address on their account or talk to our team on live chat.

For players setting up a break, we also recommend players contact any other gambling sites where they have an account and request exclusion there, too.

PERMANENT SELF-EXCLUSION

Kim Casino players can request their account to be permanently closed at any time. This action cannot be reversed, and closing an account will also prevent the player from being able to open a new account with us in the future.

We ask any player who wants to permanently self-exclude to withdraw any funds in their account first and then email [email protected] or speak to our live chat team to close their account.

EXTERNAL HELP AND SUPPORT

Below is a list of three well-respected third-party organisations that can offer help and support for problem gambling. Most countries have services similar to these.

- Gamblers Anonymous

- Gambling Therapy

- GamCare

We recommend that players who are concerned about their gambling take the Gamblers Anonymous Questionnaire here and follow any advice on completion.

ONLY PLAY CASINO IF:

- You have established clear financial and session limits before playing.

- You never bet more than you can afford to lose.

- You see gambling as a leisure activity.

- You are not expecting to make a profit.

- You are not using gambling to cope with stress, loneliness, or depression.

- You are aware of the signs of problem gambling.

- You are gambling of your own free will and are not under pressure to gamble.

NEVER GAMBLE IF:

- You are under 18 or younger than the legal age in your country of residence.

- Gambling interferes with your daily responsibilities.

- Gambling affects your relationships.

- You are gambling to try and recover losses.

- You are gambling to win money to pay for something, such as rent.

- You are under the influence of drugs or alcohol.

- You are in recovery for any dependency.

- If you are showing signs of having a gambling problem.